Account and login

10 articles

I can't log in to my account - troubleshooting steps

Most login issues are resolved by checking your sign-in method, resetting your password, or using the correct provider (Google vs. email).

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I didn't receive a password reset email

Check your spam folder first, then verify you used the right email address - Google accounts don't have a password to reset.

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How do I reset my password?

Go to the forgot-password page, enter your email, and follow the single-use link sent to your inbox - it expires shortly after being issued.

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How do I update my email address or profile information?

Update your email, display name, and profile photo from the Account Settings page under the Profile section.

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I booked as a guest - can I link the booking to an account?

Yes - create or sign in to an account with the same email used at checkout, then use the "Claim into my account" button on the guest booking page.

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Can I have multiple accounts with the same email address?

No - each email address corresponds to exactly one account. Attempting to register again with the same address will prompt you to sign in instead.

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How do I sign in with Google or another provider?

Use the "Sign in with Google" button on the login page - the first time creates your account automatically using your Google email address.

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My bookings are not showing in my account - what do I do?

Make sure you're signed in to the same account used to book - guest bookings and different-email bookings won't appear here.

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Where do I manage my account, bookings, and saved hotels?

After you sign in, use the My Account area to see bookings, saved hotels, reviews, and settings.

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How do I delete my account?

To delete your account, contact ReserveTheNight support. Pending bookings must be resolved first, and some records are retained for compliance.

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