How do I delete my account?
To request deletion of your ReserveTheNight account, contact our support team.
Before requesting deletion
There are a couple of things to be aware of before submitting a deletion request:
- Resolve any pending or active bookings. If you have upcoming confirmed stays or bookings in a pending state, these need to be resolved (either completed or cancelled) before your account can be deleted. Cancellations are subject to the cancellation policy on each booking.
- Download any information you want to keep. Once your account is deleted, you will no longer have access to booking history or saved preferences through the platform.
How to request account deletion
Contact ReserveTheNight support via the contact form at /contact. When submitting your request:
- Select "Legal and privacy" as the topic
- Use "Account Deletion Request" as the subject
- Include your account email address in the message
Alternatively, you can email the privacy team directly at the address listed in the Privacy Policy at /privacy.
Your identity may need to be verified before the deletion is processed.
What happens to your data
When your account is deleted:
- Your profile, contact details, and preferences are removed
- Booking and transaction records may be retained for the legally required period (typically seven years for financial records) and as required to resolve any outstanding disputes or comply with legal obligations
- You will no longer be able to sign in or access the account
This process also fulfils your right to erasure under GDPR and your deletion rights under CCPA (California Consumer Privacy Act) and similar applicable privacy laws.
Related articles: "How do I request deletion of my personal data?", "How do I access a copy of the personal data ReserveTheNight holds about me?"