I can't log in to my account - troubleshooting steps

Work through the steps below in order before contacting support.

Step 1 - Check the basics

• Make sure Caps Lock is off - passwords are case-sensitive.
• Confirm you are entering the exact email address used to create your account. A typo in the email field will produce a login error even if the password is correct.
• If you use multiple email addresses, try each one.

Step 2 - Try resetting your password

If you are unsure whether your password is correct, reset it:

1. Go to the forgot password page.
2. Enter your email address and submit.
3. Check your inbox (and spam/junk folder) for the reset link.
4. Click the link and set a new password, then try logging in again.

For more detail, see How do I reset my password?.

Step 3 - Check your sign-in method

ReserveTheNight supports two ways to create an account: email and password, or Sign in with Google. These are separate accounts even if the same email address was used for both.

If you created your account using Google Sign-In, you must use the "Sign in with Google" button - not the email/password form. Entering your Google account's email and a password will not work.

Step 4 - OAuthAccountNotLinked error

If you see a message saying "OAuthAccountNotLinked" (or similar), it means the email address you are signing in with is already registered via a different sign-in method than the one you are currently attempting. The solution is to use the sign-in method that was used when the account was originally created.

For example:

• If the account was created with Google, use "Sign in with Google"
• If the account was created with an email and password, use the email/password form

Step 5 - Contact support

If none of the above steps resolve the issue, contact ReserveTheNight support via the contact form. You do not need to be logged in to submit a support request. Include the email address associated with your account so the team can locate it.