Booking and confirmation

7 articles

Where is my booking confirmation email?

Confirmation emails are sent within minutes of booking. If yours hasn't arrived, check your spam folder and confirm the address you used at checkout.

confirmationemailresendspam

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Can I add special requests to my booking after confirming?

Contact the hotel directly, as all requests are handled between you and the property.

special requestslate check-inaccessibilityroom preferences

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How far in advance can I book a hotel?

There is no fixed booking window - availability depends entirely on what each hotel has released, typically up to 12–18 months ahead.

advance bookinghow far aheadavailability

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I booked as a guest - how do I access my booking?

Use the secure link in your confirmation email, or visit the recovery page to have a new link sent to your booking email address.

guest checkoutguest accessno accountlost emailrecover booking

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How do I view my booking details and itinerary?

Sign in and go to My Bookings to view your reservation details, or use the secure link in your confirmation email if you booked as a guest.

itinerarybooking detailsview bookingcheck-incheck-out

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How do I find my booking reference number?

Your confirmation number appears in your booking confirmation email subject line and on your booking details page.

booking referenceconfirmation numberreference numberfind booking

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How do I find help, contact support, or access a booking if I am not signed in?

Use the Help Center for self-service answers and the contact page for direct support. You do not always need to be signed in to get help.

help centercontact supportguest booking accesssupport ticketsbooking help

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