How do I find my booking reference number?

Your confirmation number is the primary reference for your booking. You'll need it when contacting support, checking in at the hotel, or accessing your booking as a guest. Here is where to find it.

In your confirmation email

Once your booking is confirmed, a confirmation email is sent to the address you provided at checkout. The confirmation number appears in the subject line of that email in the format:

Booking confirmed - [Hotel Name] (#XXXXXX)

The confirmation number is also included in the body of the email. If you can't find the email, check your spam or junk folder and any promotions or updates tabs.

On your booking details page

Account holders: After completing your checkout, you are taken directly to your booking details page. The confirmation number is displayed prominently on that page. You can return to it at any time by signing in and going to My Bookings, then selecting the booking. The confirmation number is shown both in the booking list and on the full details page.

Guest checkout: After completing your checkout, the confirmation page displays your confirmation number alongside your booking details. If you navigate away and need to return, use the secure link in your confirmation email. You can also visit /guest/bookings/recover, enter your confirmation number and the email address used at checkout, and a fresh secure link will be sent to you.

If you can't locate your confirmation number

If your booking was confirmed but you cannot find the confirmation number in your email or on your booking page, contact support at /contact with the hotel name, check-in date, and the email address used at checkout.