Can I add special requests to my booking after confirming?
Special requests - such as a late check-in, a specific room floor, accessible facilities, or extra bedding - are arrangements made directly between you and the hotel. Whether a request is honoured is entirely at the hotel's discretion and subject to availability on the day.
How to submit a special request
Contact the hotel directly as early as possible before your arrival. Hotels are more likely to accommodate requests when given advance notice.
Provide the hotel with your booking confirmation number when making a request so they can locate your reservation quickly.
Important: requests are not guaranteed
Even when a hotel acknowledges a request, it is not a contractual part of your booking. Room assignments are typically finalized on the day of arrival based on availability. If a request cannot be met, it does not affect the validity of your confirmed booking.
What ReserveTheNight cannot help with
Because special requests are handled entirely by the hotel, our support team is not able to submit, escalate, or follow up on them on your behalf. If you have an unresolved issue with a service provided (or not provided) during your stay, that is best raised directly with the hotel's management while you are on-site, or through the hotel's official customer service channel after your stay.