Where is my booking confirmation email?
After you complete a booking on ReserveTheNight, a confirmation email is sent automatically to the address you provided at checkout. Most arrive within five minutes, though occasionally high email volume can cause a delay of up to an hour - the message is queued and will be delivered.
Step 1: Check your spam and other folders
If you find the email in spam, mark it as "Not spam" so future messages reach your inbox.
Step 2: Confirm the email address you used
The confirmation goes to the exact address entered at checkout - it does not go to the email on your ReserveTheNight account unless those are the same address.
Step 3: Access your booking directly
If the email still hasn't arrived, you do not need to wait for it to access your booking details.
If you have a ReserveTheNight account: Sign in and go to My Bookings. Your booking will appear there once confirmed, and you can view all details - including your confirmation number, hotel address, and check-in dates - directly from that page.
If you booked as a guest: Use the guest booking recovery page at /guest/bookings/recover. Enter your confirmation number (shown on screen after checkout) and the email address used at checkout, and a fresh secure link will be sent to you.
If you entered the wrong email address
If you made a typo in your email address at checkout, automatic delivery to that address is not recoverable. Contact our support team at /contact and include your confirmation number. The support team can verify your identity and help you regain access to your booking.
Still nothing after an hour?
If more than an hour has passed and none of the steps above have surfaced your confirmation, please reach out via /contact. Include the date of your booking and the email address you used so the team can locate it quickly.