Cancellation and policy

7 articles

How do I cancel my booking?

Cancel from your bookings page if you have an account, or use the link in your confirmation email if you booked as a guest.

cancel bookinghow to cancelcancellation steps

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What is a free cancellation window and when does it expire?

The free cancellation window is the deadline before which you can cancel for a full refund - the exact date is shown in your booking confirmation.

free cancellationcancellation windowdeadlinecancel for free

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What is the difference between a free cancellation rate and a non-refundable rate?

Free cancellation rates allow a full refund before a deadline; non-refundable rate payments are forfieted upon cancellation or no - show.

rate typenon-refundablefree cancellationrate comparison

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What cancellation fees will I be charged?

Cancellation fees depend on your rate type and when you cancel - the exact fee is always shown on the cancellation preview screen before you confirm.

cancellation feepenaltypartial refundfee amount

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My cancellation request is taking longer than expected - what do I do?

If your booking still shows as confirmed 30 minutes after cancellation, contact support with your booking reference.

cancellation stuckpending cancellationcancellation not processing

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Can I modify my booking dates instead of cancelling?

To change dates, cancel the existing booking and rebook for the new dates.

modify bookingchange datesamendmentdate change

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Can I cancel on behalf of another person?

Only the account holder or guest link holder for a booking can cancel it.

cancel for someone elsecancel on behalfthird-party cancellation

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