Payment and refunds

5 articles

I was charged but my booking was not confirmed - what happens to my money?

If your booking wasn't confirmed, your card was placed on a temporary hold - not actually charged. Once the hold is release, it usually clears within 5–7 business days.

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When will I receive my refund?

Refunds typically appear within 5–10 business days after ReserveTheNight initiates them - timing depends on your card issuer.

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Why did my payment fail at checkout?

A failed payment at checkout means no charge was made - common causes include card blocks, expired cards, or incomplete verification.

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My refund amount is different from what I expected - why?

Refund amounts can differ due to non-refundable components like the service fee or cancellation penalties applied by the hotel.

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What payment methods does ReserveTheNight accept?

ReserveTheNight accepts major credit and debit cards including Visa, Mastercard, American Express, and Discover.

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