What does "free cancellation" mean when shown in search results?
What the label indicates
The "free cancellation" label in search results means that at least one available rate for that hotel allows you to cancel before a specified deadline without incurring a hotel penalty. You will be refunded the hotel charges when cancelled before the specified dealine.
The label does not mean every room or every rate at that hotel can be cancelled for free. Some hotels offer a mix of rate types - including non-refundable options - and the label will appear as long as any one of those rates qualifies.
Finding the specific deadline
The free cancellation deadline is specific to the rate you select, not the hotel in general. You can see the exact deadline at the following points in the booking flow:
- Room selection page - when you choose a room, each rate option displays its cancellation terms, including the free cancellation deadline.
- Order summary at checkout - the full cancellation policy for the selected rate is shown before you confirm payment.
- Confirmation email - the policy is also included in the booking confirmation for your records.
The deadline is shown in the hotel's local time zone, so take that into account if you are travelling to a different time zone.
What happens after the deadline
If you cancel after the free cancellation deadline, the rate's penalty terms apply. This could mean a partial refund, a first-night penalty, or no refund at all, depending on the specific rate terms.
Always confirm the terms at checkout
Before completing your booking, review the cancellation policy on the checkout page. This is the binding policy for your reservation and is the definitive source of your cancellation rights for that specific booking.
Related articles: "What is a free cancellation window and when does it expire?", "What is the difference between a free cancellation rate and a non-refundable rate?", "How do I filter and sort search results?"