What personal information does ReserveTheNight collect and why?

ReserveTheNight collects personal information to operate the platform, process bookings, and provide customer support. Here is a summary of what is collected and why.

Account information

When you create an account, ReserveTheNight collects:

• Name and email address
• Hashed password
• OAuth token or provider identifier

Booking and transaction information

When you make a booking, ReserveTheNight stores:

• Guest name, email address, check-in and check-out dates, room type, hotel name, booking status, and the total amount paid
• A payment processor reference (provided by Stripe) - full card numbers, CVV, and expiration dates are never stored on ReserveTheNight servers

Usage and technical information

To operate and secure the platform, ReserveTheNight collects:

• IP address
• Browser type, device type, and user agent
• Search and session data

Contact form submissions

When you contact support, the message content, email address, support topic, and any booking references provided are stored to enable the support team to respond and track your case.

Why this data is collected

The data collected is used to:

• Create and manage your account
• Process hotel bookings and communicate with hotels on your behalf
• Send booking confirmations, cancellation notices, and important account communications
• Detect and prevent fraud
• Improve the platform and support experience

For the full details, see the Privacy Policy.